- Internet Service Provider (ISP) Service Level Agreement
An ISP Service Level Agreement (SLA) is a legally binding contract between an Internet Service Provider and its client that:
• Defines the internet services being provided (bandwidth, uptime, speed, availability, etc.)
• Sets clear performance standards that the ISP must meet.
• Establishes the...
- API Integration Service Level Agreement
An API Integration SLA is a formal contract between an API provider (service provider) and an API consumer (client or partner), which defines:
• The performance levels the API must meet.
• The availability, uptime, and response times expected.
• The support, incident handling, and escalation...
- Data Backup & Recovery Service Level Agreement
A Data Backup & Recovery Service Level Agreement (SLA) is a legally binding agreement between a service provider and a client that defines:
• The backup services being delivered (how data is copied, stored, and protected).
• The recovery services (how data will be restored after loss, failure, or...
- Cloud Services Service Level Agreement (e.g., AWS, Azure)
A Cloud Services SLA is a formal contract between a cloud service provider (such as AWS, Microsoft Azure, Google Cloud, or a local Kenyan provider) and a customer.
Here are the essential parts that any well-written Cloud SLA should include:
1️. Parties to the Agreement
2️. Scope of...
- Cybersecurity Services Service Level Agreement
A Cybersecurity Services SLA is a formal agreement between a service provider (internal or external cybersecurity vendor) and a client organization.
Here are the essential parts that make up a well-structured Cybersecurity Services SLA:
1️. Parties to the Agreement
2️. Scope of Service
3️....
- IT Support & Helpdesk Service Level Agreement
An IT Support & Helpdesk Service Level Agreement (SLA) is a formal contract between a service provider (internal IT department or third-party vendor) and a client (company, department, or end-user) that defines the expected level of IT support services.
Here are the essential sections normally...
- Mobile App Maintenance Service Level Agreement
A Mobile App Maintenance Service Level Agreement (SLA) is a formal contract between a service provider (e.g., developer or IT firm) and a client that defines the scope, quality, and timelines for ongoing support, updates, and issue resolution for a mobile application.
Key Components of a Mobile...
- SaaS Application Service Level Agreement
A SaaS Application Service Level Agreement (SLA) is a formal contract between a SaaS provider and a customer (business or individual) that outlines the terms of service delivery, performance expectations, uptime guarantees, support commitments, and legal remedies related to the Software-as-a-Service...
- Software Development Service Level Agreement
A Software Development Service Level Agreement (SLA) is a formal contract between a software development provider (such as an IT company or freelancer) and a client that defines the scope of services, quality standards, performance metrics, timelines, and remedies in case of non-compliance during...
- Web Hosting Service Level Agreement
A Web Hosting Service Level Agreement (SLA) is a formal, legally binding contract between a web hosting provider and a client.
Below are the typical components found in a Kenyan or global web hosting SLA:
1. Introduction & Parties
2. Service Scope
3. Performance Metrics
4. Support & Response...
- Website Maintenance Service Level Agreement
A Website Maintenance Service Level Agreement is a legally binding document between a client (website owner) and a service provider (developer or agency) that outlines the scope, standards, expectations, and timelines for maintaining a website.
Key Components of a Website Maintenance...
- IT System Integration Agreement
An IT System Integration Agreement is a legally binding contract between a client (often a business or organization) and a service provider (an IT integrator or consultant) outlining the terms for integrating various software, hardware, databases, or cloud systems into a unified, functional IT...
- E-commerce Store Setup Agreement
An E-commerce Store Setup Agreement is a contract between a client and a service provider (web developer, agency, or freelancer) that outlines the terms and conditions for designing, developing, and delivering an online store.
Key Components of an E-commerce Store Setup Agreement:
1. Parties...
- SEO Services Agreement
An SEO (Search Engine Optimization) Services Agreement is a legal contract between an SEO service provider (freelancer, agency, or company) and a client, which outlines the scope of SEO work, payment terms, timelines, and expectations for improving a website’s visibility on search engines such as...
- Domain/Hosting Service Agreement
A Domain/Hosting Service Agreement is a legally binding contract between a web service provider and a client for the registration of domain names and/or hosting of websites.
Key Components of a Domain/Hosting Service Agreement:
1. Parties and Effective Date
2. Definitions
3. Scope of...
- SaaS Subscription Agreement
A SaaS (Software as a Service) Subscription Agreement is a legal contract between a SaaS provider and a customer, outlining the terms under which the customer can access and use the provider's software on a subscription basis—usually hosted on the cloud and accessed via the internet.
Key...
- Scriptwriting Services Agreement
A Scriptwriting Services Agreement is a legally binding contract between a Client (such as a film producer, agency, company, or individual) and a Scriptwriter, detailing the terms under which the scriptwriter will develop written content such as screenplays, commercials, training videos,...
- Podcast Production Agreement
A Podcast Production Agreement is a legally binding contract between a Podcast Owner (Client) and a Producer or Production Company that outlines the terms under which podcast episodes will be created, edited, and delivered.
Key Components of a Podcast Production Agreement:
1. Parties to the...
- Influencer Collaboration Agreement
An Influencer Collaboration Agreement is a legally binding contract between a business or brand and a social media influencer that outlines the terms and conditions of a promotional partnership.
Key Components of an Influencer Collaboration Agreement:
1. Parties to the Agreement
2. Scope of...
- Voice-over Services Agreement
A Voice-over Services Agreement is a legally binding contract between a Voice-over Artist and a Client (such as a business, media agency, production house, or advertising firm).
Key Components:
1. Parties to the Agreement
2. Scope of Work
3. Compensation and Payment Terms
4. Usage and...
- Publishing Agreement
A Publishing Agreement is a legally binding contract between an Author and a Publisher that outlines the terms under which a literary, academic, or artistic work (such as a book, article, or digital content) will be published, distributed, and marketed.
Key Components of a Publishing...
- Book Editing Services Agreement
A Book Editing Services Agreement is a formal, legally binding contract between an author or publisher (client) and a professional editor (service provider).
Key Components of a Book Editing Services Agreement:
1. Parties to the Agreement
2. Manuscript Details
3. Scope of Work
4. Delivery...
- Events Equipment Hire Agreement
An Equipment Hire Agreement (Events) is a legally binding contract between an equipment provider (Lessor) and a client or event organizer (Lessee) that outlines the terms for renting out event-related equipment such as sound systems, lighting, stages, tents, projectors, or chairs for a specific...
- DJ Services Agreement
A DJ Services Agreement is a legally binding contract between a DJ (disc jockey) and a client (such as an event planner, couple, or organization) that outlines the terms under which the DJ will provide music and entertainment services at a specific event.
Key Components of a DJ Services...
- Event Planning Agreement
An Event Planning Agreement is a legally binding contract between an event planner (or event planning company) and a client (individual, company, or organization) that outlines the terms, responsibilities, and expectations related to the planning and execution of an event.
Key Components of an...
- Coaching/Mentorship Agreement
A Coaching or Mentorship Agreement is a formal contract between a Coach or Mentor and a Client or Mentee that outlines the terms and expectations of a professional development relationship.
Key Components of a Coaching/Mentorship Agreement:
1. Parties Involved
2. Purpose and Scope of...
- Driving School Agreement
A Driving School Agreement is a formal contract between a driving school and a student (learner driver) that sets out the terms under which the school will provide driving lessons.
Key Components of a Driving School Agreement:
1. Parties to the Agreement
2. Course Description
3. Lesson...
- Corporate Training Services Agreement
A Corporate Training Services Agreement is a formal contract between a training provider (individual or company) and a corporate client (such as a business, NGO, or government agency) for the provision of customized employee training services.
Key Components of a Corporate Training Services...
- Online Course Development Agreement
An Online Course Development Agreement is a legally binding contract between a Client (e.g., an educational institution, company, or eLearning platform) and a Course Developer (an educator, freelancer, or content creator).
Key Components of an Online Course Development Agreement:
1. Parties...
- Tutoring Services Agreement
A Tutoring Services Agreement is a legally binding contract between a tutor and a client (usually a parent, guardian, or student) that defines the terms under which educational instruction or academic support will be provided.
Key Components of a Tutoring Services Agreement:
1. Parties to the...