- Pest Control Services Service Level Agreement
A Pest Control Services Service Level Agreement (SLA) is a legally binding contract between a client (property owner, facility manager, or organization) and a pest control company (service provider).
Here are the essential sections typically found in a Kenyan pest control SLA:
1️. Parties to the...
- Elevator Maintenance Service Level Agreement
An Elevator Maintenance Service Level Agreement (SLA) is a formal contract between a property owner or manager (Client) and a service provider (Contractor) that defines the standards, scope, and expectations for maintaining and servicing elevator systems within a building.
Here are the essential...
- HVAC Maintenance Service Level Agreement
A HVAC Maintenance SLA is a formal contract between a client (business, government, hospital, data center, etc.) and a service provider (HVAC maintenance contractor).
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Equipment Covered
4️. Maintenance Schedule
5️....
- Generator Maintenance Service Level Agreement
A Generator Maintenance SLA is a legally binding contract between a client (business, government agency, hospital, etc.) and a service provider responsible for maintaining, repairing, and ensuring the continuous availability of standby or primary generators.
Key Components of a Generator...
- Security Guard Services Service Level Agreement
A Security Guard Services SLA is a formal, legally binding contract between a client (organization, government, or business) and a private security company (provider).
Key Components of a Security Guard Services SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Locations &...
- Cleaning Services Service Level Agreement
A Cleaning Services SLA is a legally binding contract between a cleaning service provider and a client that defines:
• The scope of cleaning services to be provided (areas, frequency, standards, special cleaning).
• The performance levels required (timeliness, quality, safety, hygiene).
• The...
- Fleet Management Service Level Agreement
A Fleet Management SLA is a formal, legally binding contract between a fleet management service provider and a client.
Key Components of a Fleet Management SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Fleet Types Covered
4️. Service Availability
5️. Performance Standards
6️....
- Last Mile Delivery Service Level Agreement
A Last Mile Delivery Service Level Agreement (SLA) is a formal contract between a service provider (the last-mile delivery company) and a client (such as an e-commerce retailer, logistics company, or distributor) that defines the expected standards, responsibilities, performance metrics, and...
- Trucking & Haulage Service Level Agreement
A Trucking & Haulage SLA is a formal, legally binding contract between a trucking/haulage service provider and a client.
Key Components of a Trucking & Haulage SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Delivery Time Commitments
4. Performance Standards
5️. Vehicle and Fleet...
- Freight Forwarding Service Level Agreement
A Freight Forwarding SLA is a legally binding contract between a freight forwarder (service provider) and a client (importer/exporter, manufacturer, or logistics customer).
Key Components of a Freight Forwarding SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Performance...
- Courier Services Service Level Agreement
A Courier Services SLA is a legally binding contract between a courier or logistics service provider and a client.
Key Components of a Courier Services SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Areas & Delivery Windows
4️. Performance Standards
5️. Pickup &...
- SMS Gateway Service Level Agreement
An SMS Gateway SLA is a formal contract between an SMS service provider and its client.
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime Guarantee
4. Service Performance Metrics
5️. Incident Classification
6️. Response & Resolution...
- Cloud Telephony Service Level Agreement
A Cloud Telephony SLA is a formal, legally binding contract between a cloud telephony provider and its client.
Key Components of a Cloud Telephony SLA:
1️. Parties to the Agreement
2️. Scope of Services
3. Service Availability / Uptime Guarantee
4. Service Performance Metrics
5️. Incident...
- VoIP Services Service Level Agreement
A VoIP Services SLA is a formal, legally binding agreement between a VoIP service provider and a client that defines:
• The performance standards of the VoIP service (call quality, availability, latency, etc.)
• The responsibilities of both parties.
• The support structure (how issues are...
- Managed Network Services Service Level Agreement
A Managed Network Services SLA is a legally binding agreement between a service provider (who manages the client’s network infrastructure) and a client (who owns and uses the network).
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime...
- Internet Service Provider (ISP) Service Level Agreement
An ISP Service Level Agreement (SLA) is a legally binding contract between an Internet Service Provider and its client that:
• Defines the internet services being provided (bandwidth, uptime, speed, availability, etc.)
• Sets clear performance standards that the ISP must meet.
• Establishes the...
- API Integration Service Level Agreement
An API Integration SLA is a formal contract between an API provider (service provider) and an API consumer (client or partner), which defines:
• The performance levels the API must meet.
• The availability, uptime, and response times expected.
• The support, incident handling, and escalation...
- Data Backup & Recovery Service Level Agreement
A Data Backup & Recovery Service Level Agreement (SLA) is a legally binding agreement between a service provider and a client that defines:
• The backup services being delivered (how data is copied, stored, and protected).
• The recovery services (how data will be restored after loss, failure, or...
- Cloud Services Service Level Agreement (e.g., AWS, Azure)
A Cloud Services SLA is a formal contract between a cloud service provider (such as AWS, Microsoft Azure, Google Cloud, or a local Kenyan provider) and a customer.
Here are the essential parts that any well-written Cloud SLA should include:
1️. Parties to the Agreement
2️. Scope of...
- Cybersecurity Services Service Level Agreement
A Cybersecurity Services SLA is a formal agreement between a service provider (internal or external cybersecurity vendor) and a client organization.
Here are the essential parts that make up a well-structured Cybersecurity Services SLA:
1️. Parties to the Agreement
2️. Scope of Service
3️....
- IT Support & Helpdesk Service Level Agreement
An IT Support & Helpdesk Service Level Agreement (SLA) is a formal contract between a service provider (internal IT department or third-party vendor) and a client (company, department, or end-user) that defines the expected level of IT support services.
Here are the essential sections normally...
- Mobile App Maintenance Service Level Agreement
A Mobile App Maintenance Service Level Agreement (SLA) is a formal contract between a service provider (e.g., developer or IT firm) and a client that defines the scope, quality, and timelines for ongoing support, updates, and issue resolution for a mobile application.
Key Components of a Mobile...
- SaaS Application Service Level Agreement
A SaaS Application Service Level Agreement (SLA) is a formal contract between a SaaS provider and a customer (business or individual) that outlines the terms of service delivery, performance expectations, uptime guarantees, support commitments, and legal remedies related to the Software-as-a-Service...
- Software Development Service Level Agreement
A Software Development Service Level Agreement (SLA) is a formal contract between a software development provider (such as an IT company or freelancer) and a client that defines the scope of services, quality standards, performance metrics, timelines, and remedies in case of non-compliance during...
- Web Hosting Service Level Agreement
A Web Hosting Service Level Agreement (SLA) is a formal, legally binding contract between a web hosting provider and a client.
Below are the typical components found in a Kenyan or global web hosting SLA:
1. Introduction & Parties
2. Service Scope
3. Performance Metrics
4. Support & Response...
- Website Maintenance Service Level Agreement
A Website Maintenance Service Level Agreement is a legally binding document between a client (website owner) and a service provider (developer or agency) that outlines the scope, standards, expectations, and timelines for maintaining a website.
Key Components of a Website Maintenance...
- IT System Integration Agreement
An IT System Integration Agreement is a legally binding contract between a client (often a business or organization) and a service provider (an IT integrator or consultant) outlining the terms for integrating various software, hardware, databases, or cloud systems into a unified, functional IT...
- E-commerce Store Setup Agreement
An E-commerce Store Setup Agreement is a contract between a client and a service provider (web developer, agency, or freelancer) that outlines the terms and conditions for designing, developing, and delivering an online store.
Key Components of an E-commerce Store Setup Agreement:
1. Parties...
- SEO Services Agreement
An SEO (Search Engine Optimization) Services Agreement is a legal contract between an SEO service provider (freelancer, agency, or company) and a client, which outlines the scope of SEO work, payment terms, timelines, and expectations for improving a website’s visibility on search engines such as...
- Domain/Hosting Service Agreement
A Domain/Hosting Service Agreement is a legally binding contract between a web service provider and a client for the registration of domain names and/or hosting of websites.
Key Components of a Domain/Hosting Service Agreement:
1. Parties and Effective Date
2. Definitions
3. Scope of...