- Content Writing Service Level Agreement
A Content Writing Service Level Agreement (SLA) is a formal, written contract between a client (business, organization, or individual) and a content writer or content writing agency.
Key Components of a Content Writing SLA
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️....
- Graphic Design Service Level Agreement
A Graphic Design Service Level Agreement (SLA) is a formal written contract between a client (business, organization, or individual) and a graphic designer (freelancer, agency, or outsourced service provider).
Key Components of a Graphic Design SLA:
1. Parties to the Agreement
2️....
- Virtual Assistant Service Level Agreement
A Virtual Assistant Service Level Agreement (SLA) is a formal written contract between a client (individual or business) and a virtual assistant (VA) or VA service provider.
Key Components of a Virtual Assistant SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope...
- HR Outsourcing Service Level Agreement
An HR Outsourcing Service Level Agreement (SLA) is a formal contract between a business (the client) and a third-party HR service provide.
Below are the typical sections included:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose and Objectives
4️. Scope of Services
5️. Service...
- Accounting & Bookkeeping Service Level Agreement
An Accounting & Bookkeeping Service Level Agreement (SLA) is a formal contract between a Client (a company, NGO, government agency, or individual) and a Service Provider (external accounting firm, certified public accountant, or professional bookkeeper).
Here are the typical sections...
- Legal Advisory Service Level Agreement
A Legal Advisory Service Level Agreement (SLA) is a formal written contract between:
• A Client (e.g. a company, NGO, government agency, or individual),
and
• A Legal Service Provider (e.g. law firm, advocate, legal consultancy),
which defines how legal services will be provided, the service...
- Power Supply Service Level Agreement (for private estates or developments)
A Power Supply Service Level Agreement (SLA) is a legally binding contract between:
• The Estate Management (or Property Manager)
and
• The Power Supply Service Provider (Internal or External)
Let’s now break down the major parts that should appear in any proper SLA for a private estate or...
- Water Supply Service Level Agreement (for managed buildings)
A Water Supply Service Level Agreement (SLA) is a formal contract between a property manager (or owner) and a water service provider (either an internal building services team or an external supplier).
Let’s now break down the main sections:
1️. Parties to the Agreement
2️. Scope of...
- Pest Control Services Service Level Agreement
A Pest Control Services Service Level Agreement (SLA) is a legally binding contract between a client (property owner, facility manager, or organization) and a pest control company (service provider).
Here are the essential sections typically found in a Kenyan pest control SLA:
1️. Parties to the...
- Elevator Maintenance Service Level Agreement
An Elevator Maintenance Service Level Agreement (SLA) is a formal contract between a property owner or manager (Client) and a service provider (Contractor) that defines the standards, scope, and expectations for maintaining and servicing elevator systems within a building.
Here are the essential...
- HVAC Maintenance Service Level Agreement
A HVAC Maintenance SLA is a formal contract between a client (business, government, hospital, data center, etc.) and a service provider (HVAC maintenance contractor).
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Equipment Covered
4️. Maintenance Schedule
5️....
- Generator Maintenance Service Level Agreement
A Generator Maintenance SLA is a legally binding contract between a client (business, government agency, hospital, etc.) and a service provider responsible for maintaining, repairing, and ensuring the continuous availability of standby or primary generators.
Key Components of a Generator...
- Security Guard Services Service Level Agreement
A Security Guard Services SLA is a formal, legally binding contract between a client (organization, government, or business) and a private security company (provider).
Key Components of a Security Guard Services SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Locations &...
- Cleaning Services Service Level Agreement
A Cleaning Services SLA is a legally binding contract between a cleaning service provider and a client that defines:
• The scope of cleaning services to be provided (areas, frequency, standards, special cleaning).
• The performance levels required (timeliness, quality, safety, hygiene).
• The...
- Fleet Management Service Level Agreement
A Fleet Management SLA is a formal, legally binding contract between a fleet management service provider and a client.
Key Components of a Fleet Management SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Fleet Types Covered
4️. Service Availability
5️. Performance Standards
6️....
- Last Mile Delivery Service Level Agreement
A Last Mile Delivery Service Level Agreement (SLA) is a formal contract between a service provider (the last-mile delivery company) and a client (such as an e-commerce retailer, logistics company, or distributor) that defines the expected standards, responsibilities, performance metrics, and...
- Trucking & Haulage Service Level Agreement
A Trucking & Haulage SLA is a formal, legally binding contract between a trucking/haulage service provider and a client.
Key Components of a Trucking & Haulage SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Delivery Time Commitments
4. Performance Standards
5️. Vehicle and Fleet...
- Freight Forwarding Service Level Agreement
A Freight Forwarding SLA is a legally binding contract between a freight forwarder (service provider) and a client (importer/exporter, manufacturer, or logistics customer).
Key Components of a Freight Forwarding SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Performance...
- Courier Services Service Level Agreement
A Courier Services SLA is a legally binding contract between a courier or logistics service provider and a client.
Key Components of a Courier Services SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Areas & Delivery Windows
4️. Performance Standards
5️. Pickup &...
- SMS Gateway Service Level Agreement
An SMS Gateway SLA is a formal contract between an SMS service provider and its client.
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime Guarantee
4. Service Performance Metrics
5️. Incident Classification
6️. Response & Resolution...
- Cloud Telephony Service Level Agreement
A Cloud Telephony SLA is a formal, legally binding contract between a cloud telephony provider and its client.
Key Components of a Cloud Telephony SLA:
1️. Parties to the Agreement
2️. Scope of Services
3. Service Availability / Uptime Guarantee
4. Service Performance Metrics
5️. Incident...
- VoIP Services Service Level Agreement
A VoIP Services SLA is a formal, legally binding agreement between a VoIP service provider and a client that defines:
• The performance standards of the VoIP service (call quality, availability, latency, etc.)
• The responsibilities of both parties.
• The support structure (how issues are...
- Managed Network Services Service Level Agreement
A Managed Network Services SLA is a legally binding agreement between a service provider (who manages the client’s network infrastructure) and a client (who owns and uses the network).
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime...
- Internet Service Provider (ISP) Service Level Agreement
An ISP Service Level Agreement (SLA) is a legally binding contract between an Internet Service Provider and its client that:
• Defines the internet services being provided (bandwidth, uptime, speed, availability, etc.)
• Sets clear performance standards that the ISP must meet.
• Establishes the...
- API Integration Service Level Agreement
An API Integration SLA is a formal contract between an API provider (service provider) and an API consumer (client or partner), which defines:
• The performance levels the API must meet.
• The availability, uptime, and response times expected.
• The support, incident handling, and escalation...
- Data Backup & Recovery Service Level Agreement
A Data Backup & Recovery Service Level Agreement (SLA) is a legally binding agreement between a service provider and a client that defines:
• The backup services being delivered (how data is copied, stored, and protected).
• The recovery services (how data will be restored after loss, failure, or...
- Cloud Services Service Level Agreement (e.g., AWS, Azure)
A Cloud Services SLA is a formal contract between a cloud service provider (such as AWS, Microsoft Azure, Google Cloud, or a local Kenyan provider) and a customer.
Here are the essential parts that any well-written Cloud SLA should include:
1️. Parties to the Agreement
2️. Scope of...
- Cybersecurity Services Service Level Agreement
A Cybersecurity Services SLA is a formal agreement between a service provider (internal or external cybersecurity vendor) and a client organization.
Here are the essential parts that make up a well-structured Cybersecurity Services SLA:
1️. Parties to the Agreement
2️. Scope of Service
3️....
- IT Support & Helpdesk Service Level Agreement
An IT Support & Helpdesk Service Level Agreement (SLA) is a formal contract between a service provider (internal IT department or third-party vendor) and a client (company, department, or end-user) that defines the expected level of IT support services.
Here are the essential sections normally...
- Mobile App Maintenance Service Level Agreement
A Mobile App Maintenance Service Level Agreement (SLA) is a formal contract between a service provider (e.g., developer or IT firm) and a client that defines the scope, quality, and timelines for ongoing support, updates, and issue resolution for a mobile application.
Key Components of a Mobile...