Virtual Assistant Service Level Agreement

Name: Virtual Assistant Service Level Agreement
Brand: SheriaPlex
SKU: DOC-837
Price: 150 KES
Availability: InStock

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DOCX

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Price: KES 150

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Document Overview

A Virtual Assistant Service Level Agreement (SLA) is a formal written contract between a client (individual or business) and a virtual assistant (VA) or VA service provider.

Key Components of a Virtual Assistant SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Service Hours
6️. Turnaround Times
7️. Key Performance Indicators (KPIs)
8️. Client Responsibilities
9️. Service Provider Responsibilities
10. Reporting and Reviews
11️. Fees and Payment Terms
12️. Confidentiality and Data Protection
13. Intellectual Property
14️. Term and Termination
15️. Limitation of Liability
16️. Force Majeure
17️. Dispute Resolution
18️. Governing Law
19️. Entire Agreement & Amendments

The main objectives of a VA SLA are:
1. Clearly defines the work that will be performed to avoid misunderstandings.
2. Sets clear responsibilities and service standards for the VA and the client.
3. Establishes timelines, turnaround times, and key performance indicators (KPIs) to monitor quality of service.
4. Protects both parties against disputes by providing an enforceable contract.
5. Addresses data privacy, especially with Kenya’s Data Protection Act, 2019.
6. Outlines communication protocols, reporting, escalation processes, and dispute resolution procedures.
7. Clarifies how either party can end the agreement if necessary.

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Virtual Assistant Service Level Agreement

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