Graphic Design Service Level Agreement

Document Type
DOCX
Pages
5
Price: KES 150
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Document Overview

A Graphic Design Service Level Agreement (SLA) is a formal written contract between a client (business, organization, or individual) and a graphic designer (freelancer, agency, or outsourced service provider).

Key Components of a Graphic Design SLA:
1. Parties to the Agreement
2️. Definitions
3️. Purpose of the Agreement
4️. Scope of Services
5️. Service Hours and Availability
6️. Delivery Timelines
7️. Revisions Policy
8️. File Formats and Final Delivery
9️. Key Performance Indicators (KPIs)
10. Client Responsibilities
11️. Service Provider Responsibilities
12️. Fees and Payment Terms
13️. Intellectual Property and Ownership
14️. Confidentiality and Data Protection
15️. Term and Termination
16. Limitation of Liability
17️. Force Majeure
18️. Dispute Resolution
19️. Entire Agreement & Amendments

The main purposes of the SLA are to:
1. Set Service Standards
2. Protect Both Parties Legally
3. Manage Communication
4. Secure Confidential Information
7. Comply with Kenyan Laws

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