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Digital Marketing Service Level Agreement

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DOCX
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5
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Document Overview

A Digital Marketing Service Level Agreement (SLA) is a formal contract between a client (business or organization) and a digital marketing service provider (agency, freelancer, or consultant).

Key Components of a Digital Marketing SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Service Hours and Availability
6️. Delivery Timelines
7️. Key Performance Indicators (KPIs)
8️. Client Responsibilities
9️. Service Provider Responsibilities
10. Reporting and Communication
11️. Fees and Payment Terms
12️. Intellectual Property
13️. Confidentiality and Data Protection
14️. Term and Termination
15️. Limitation of Liability
16️. Force Majeure
17️. Dispute Resolution
18️. Governing Law
19️. Entire Agreement & Amendments

The main purposes of the SLA are:
1️. Clarify Scope and Deliverables
2️. Set Measurable Standards
3️. Ensure Accountability
4️. Protect Legal Rights
5️. Secure Data and Confidentiality
6️. Maintain Compliance
7️. Dispute Resolution Framework

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