After Sales Service and Warranty Agreement

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Microsoft Word (Editable)

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Document Overview

An After-Sales Service & Warranty Agreement is a contract between a supplier and a customer outlining the terms of support, maintenance, and warranty coverage for a product after it has been sold. It ensures the supplier continues to provide service, parts, and technical help during and after the warranty period.

Purpose:
1. To protect the customer’s investment by guaranteeing reliable performance and prompt repair of products.
2. To define the supplier’s service responsibilities such as maintenance, technical assistance, and warranty claims.
3. To ensure product quality and longevity through proper maintenance and use of genuine spare parts.
4. To prevent disputes by clearly outlining warranty coverage, exclusions, and service charges.
5. To build trust and brand reputation through consistent post-sale support.

Order for an editable template which you can customize to meet your requirements.
To comply with Kenyan consumer protection and warranty laws, especially under the Consumer Protection Act, 2012.

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After Sales Service and Warranty Agreement

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