Tax Filing Service Level Agreement

Name: Tax Filing Service Level Agreement
Brand: SheriaPlex
SKU: DOC-843
Price: 150 KES
Availability: InStock

Document Type

DOCX

Pages

Price: KES 150

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Document Overview

A Tax Filing Service Level Agreement (SLA) is a formal written contract between a business (the client) and a tax professional or tax service provider (the service provider).

Key Components of a Tax Filing SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Service Hours and Access
6️. Delivery Timelines
7️. Key Performance Indicators (KPIs)
8️. Client Responsibilities
9️. Service Provider Responsibilities
10. Reporting and Communication
11️. Fees and Payment Terms
12️. Confidentiality and Data Protection
13️. Intellectual Property
14️. Term and Termination
15️. Limitation of Liability
16️. Force Majeure
17️. Dispute Resolution
18️. Governing Law

The core purposes of the SLA are:
1. Ensure accurate, timely tax filings in line with Kenyan tax laws and KRA regulations.
2. Clearly state what tax services will be handled (VAT, PAYE, WHT, corporate income tax, NHIF, NSSF, HELB, CGT, etc.).
3. Define timelines, accuracy targets, client obligations, and turnaround times.
4. Minimize risks of non-compliance, late filings, tax penalties, or disputes with KRA.
5. Hold both parties responsible for timely submission of accurate data, filings, and payments.
6. Safeguard sensitive financial and payroll data according to Kenya's Data Protection Act, 2019.
7. Outline clear steps for resolving disagreements.

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Tax Filing Service Level Agreement

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