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Corporate Training Service Level Agreement

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6
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Document Overview

A Corporate Training Service Level Agreement (SLA) is a formal written contract between a corporate client (the company receiving the training) and a training provider (consultant, training firm, or institution).

Key Components of a Corporate Training SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Training Schedule & Modes of Delivery
6️. Delivery Timelines
7️. Client Responsibilities
8️. Service Provider Responsibilities
9️. Key Performance Indicators (KPIs)
10. Training Materials Ownership
11️. Confidentiality and Data Protection
12️. Fees and Payment Terms
13️. Cancellation & Rescheduling
14️. Term and Termination
15️. Limitation of Liability
16️. Force Majeure
17️. Dispute Resolution
18️. Governing Law
19️. Entire Agreement & Amendments

The key purposes are to:
1. Define exactly what training will be delivered, for how many participants, on what topics, and how (physical, virtual, or blended).
2. Ensure the training is delivered professionally, on time, with clear expectations on assessments, reporting, and feedback.
3. Provide measurable KPIs to assess whether the training achieved its goals (e.g. participant satisfaction, trainer punctuality, assessment completion).
4. Provide enforceable legal protections in case of service failures, cancellations, or disputes.
5. Ensure confidentiality of company data, employee information, and assessment results.
6. Ensure compliance with Kenya’s Data Protection Act (2019) when handling personal employee data.
7. Provide a clear, professional mechanism for resolving disagreements if they arise.

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