SheriaPlex

E-learning Platform Service Level Agreement

Document Type
DOCX
Pages
5
Price: KES 150
Get Document Now
Professionally Drafted
Fully Customizable
12,000+ Happy Customers
Instant Delivery

Document Overview

An E-learning Platform Service Level Agreement (SLA) is a formal, legally binding contract between an e-learning platform provider (service provider) and its client (institution, school, business, or training organization).

Key Components of an E-learning Platform SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Service Availability
6️. Support Services and Helpdesk Response
7️. Client Responsibilities
8️. Service Provider Responsibilities
9️. Key Performance Indicators (KPIs)
10. Data Protection and Confidentiality
11️. Fees and Payment Terms
12️. Intellectual Property
13️. System Backup and Disaster Recovery
14️. Security Responsibilities
15️. Term and Termination
16️. Limitation of Liability
17️. Force Majeure
18️. Dispute Resolution
19️. Governing Law
20️. Entire Agreement & Amendments
The main purposes of the SLA are to:
1. Define what platform features, tools, and services will be delivered (e.g. user management, content hosting, LMS access, analytics, support).
2. Specify measurable uptime guarantees, support response times, issue resolution timelines, and maintenance protocols.
3. Ensure compliance with Kenya’s Data Protection Act (2019) when handling learner and institutional data.
4. Provide strict confidentiality provisions protecting sensitive academic, financial, and personal information.
5. Set legal protections, financial limitations, and obligations for both client and service provider.
6. Define payment schedules, invoicing terms, penalties for late payment, and additional service charges.

Order for an editable sample template here on Sheriaplex.
Document Preview Below
Purchase now to receive the complete document instantly.

Preview

  • Document Preview
End of Preview
Purchase now to access the complete document.

Related Legal Documents

Corporate Training Service Level Agreement
A Corporate Training Service Level Agreement (SLA) is a formal written contract between a corporate client (the company receiving the training) and a...
Tutoring Services Service Level Agreement
A Tutoring Services Service Level Agreement (SLA) is a formal written contract between a client (student, parent, guardian, or institution) and a...
School Management System Service Level Agreement
A School Management System Service Level Agreement (SLA) is a formal, legally binding contract between the school, institution, or educational...
Ambulance Services Service Level Agreement
An Ambulance Services Service Level Agreement (SLA) is a formal contract between an ambulance service provider and a client (which may be a hospital,...
Telemedicine Service Level Agreement
A Telemedicine Service Level Agreement (SLA) is a legally binding contract between a telemedicine service provider and a client (such as a hospital,...
Medical Equipment Maintenance Service Level Agreement
A Medical Equipment Maintenance Service Level Agreement (SLA) is a legally binding contract between a healthcare facility (hospital, clinic,...
View All Documents
Get this document instantly Get Now