SheriaPlex

School Management System Service Level Agreement

Document Type
DOCX
Pages
6
Price: KES 150
Get Document Now
Professionally Drafted
Fully Customizable
12,000+ Happy Customers
Instant Delivery

Document Overview

A School Management System Service Level Agreement (SLA) is a formal, legally binding contract between the school, institution, or educational organization (the client)
and the School Management System provider (the service provider).

Key Components of a School Management System SLA:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Service Availability
6️. Technical Support & Helpdesk
7️. Client Responsibilities
8️. Service Provider Responsibilities
9️. Key Performance Indicators (KPIs)
10. Data Protection and Confidentiality
11️. Backup and Disaster Recovery
12️. Fees and Payment Terms
13️. Intellectual Property
14️. Term and Termination
15️. Limitation of Liability
16️. Force Majeure
17️. Dispute Resolution
18️. Governing Law
19️. Entire Agreement & Amendments

The main purposes of the SLA are:
1. Clearly outline the specific modules and functions included in the SMS (admissions, academics, fees, attendance, exams, communication, library, etc.).
2. Establish clear performance metrics for uptime, support, system availability, and issue resolution.
3. Protect the school from prolonged outages, loss of data, or unreliable system access.
4. Hold both the school and the service provider accountable for their roles, ensuring smooth operation.
5. Safeguard sensitive student, staff, and financial data in full compliance with Kenya’s Data Protection Act, 2019.
6. Prevent disputes by providing clear, enforceable remedies for service failures or breaches.

Order for an editable sample template here on Sheriaplex.
Document Preview Below
Purchase now to receive the complete document instantly.

Preview

  • Document Preview
End of Preview
Purchase now to access the complete document.

Related Legal Documents

Ambulance Services Service Level Agreement
An Ambulance Services Service Level Agreement (SLA) is a formal contract between an ambulance service provider and a client (which may be a hospital,...
Telemedicine Service Level Agreement
A Telemedicine Service Level Agreement (SLA) is a legally binding contract between a telemedicine service provider and a client (such as a hospital,...
Medical Equipment Maintenance Service Level Agreement
A Medical Equipment Maintenance Service Level Agreement (SLA) is a legally binding contract between a healthcare facility (hospital, clinic,...
Clinical Lab Service Level Agreement
A Clinical Laboratory Service Level Agreement is a formal, legally binding contract between a healthcare provider (hospital, clinic, or medical...
Nursing Home Service Level Agreement
A Nursing Home Service Level Agreement (SLA) is a legally binding document between a nursing home (care provider) and a resident (or their...
Home-Based Care Service Level Agreement
A Home-Based Care Service Level Agreement (SLA) is a formal, legally binding contract between a home care service provider and a client (patient or...
View All Documents
Get this document instantly Get Now