Nursing Home Service Level Agreement

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Microsoft Word (Editable)
Pages
4
Price: KES 250
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Document Overview

A Nursing Home Service Level Agreement (SLA) is a legally binding document between a nursing home (care provider) and a resident (or their representative, healthcare institution, or insurer).

Key Components of a Nursing Home SLA:
1. Parties to the Agreement
2. Scope of Services
3. Service Hours
4. Admission Criteria
5. Quality Standards & Compliance
6. Staffing Standards
7. Emergency & Medical Response
8. Client Responsibilities
9. Fees, Billing & Payment Terms
10. Confidentiality & Data Protection
11. Performance Monitoring & Reviews
12. Discharge & Termination
13. Liability Limitations
14. Dispute Resolution
15. Governing Law
16. Entire Agreement and Amendments

Purpose of a Nursing Home Service Level Agreement:
1. To formally define the scope and quality of care services provided.
2. To protect the rights, safety, and well-being of residents.
3. To ensure accountability for both the nursing home and the client.
4. To establish clear financial, operational, and legal terms.
5. To manage risks, emergencies, and dispute resolution processes.
6. To comply with regulatory and licensing requirements in Kenya.
7. To document consent, privacy, and data protection standards.

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