Audit Services Service Level Agreement

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DOCX
Pages
5
Price: KES 150
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Document Overview

An Audit Services Service Level Agreement (SLA) is a formal, written contract between a client (business, government entity, or organization) and a service provider (external auditor, audit firm, or consultancy).

Key Components of an Audit Services SLA
1️. Parties to the Agreement
2️. Definitions
3️. Purpose Statement
4️. Scope of Services
5️. Professional Standards
6️. Service Hours and Access
7️. Delivery Timelines
8️. Key Performance Indicators (KPIs)
9️. Client Responsibilities
10. Service Provider Responsibilities
11️. Reporting and Communication
12️. Fees and Payment Terms
13️. Confidentiality and Data Protection
14️. Intellectual Property
15️. Term and Termination
16️. Limitation of Liability
17️. Force Majeure
18️. Dispute Resolution
19️. Governing Law
20️. Entire Agreement & Amendments

The core objectives of the SLA are to:
1️. Clarify Scope and Deliverables
2️. Set Measurable Timelines
3️. Ensure Professional Standards
4️. Create Accountability
5️. Legal Protection
6️. Confidentiality and Data Security
7️. Dispute Resolution Framework

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