HR Outsourcing Service Level Agreement

Name: HR Outsourcing Service Level Agreement
Brand: SheriaPlex
SKU: DOC-836
Price: 150 KES
Availability: InStock

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DOCX

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Price: KES 150

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Document Overview

An HR Outsourcing Service Level Agreement (SLA) is a formal contract between a business (the client) and a third-party HR service provide.

Below are the typical sections included:
1️. Parties to the Agreement
2️. Definitions
3️. Purpose and Objectives
4️. Scope of Services
5️. Service Hours
6️. Service Levels and Performance Standards
7️. Client Responsibilities
8️. Service Provider Responsibilities
9️. Monitoring & Reporting
10. Data Protection and Confidentiality
11️. Fees and Payment Terms
12️. Term and Termination
13️. Dispute Resolution Mechanism
14️. Force Majeure
15️. Limitation of Liability
16️. Entire Agreement & Amendments

The main purposes of the SLA are:
1. Clearly document what services will be delivered, how, and by when.
2. Legally bind both client and service provider to agreed terms.
3. Establish who is responsible for which tasks and how performance will be measured.
4. Set measurable KPIs to drive high-quality, consistent HR services.
5. Provide a clear reference point in case of disagreements or service failures.
6. Help ensure the HR service provider complies with Kenya's employment laws and data protection regulations.

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HR Outsourcing Service Level Agreement

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