Coworking Space Access Service Level Agreement

Document Type: DOCX

Number of Pages: 6

Price: KES 150

Summary

A Coworking Space Access Service Level Agreement (SLA) is a formal, legally binding contract between a coworking space operator (service provider) and a member or business (client).

Here is a fully organized list with clear numbering:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Service Availability
5. Service Level Commitments (Performance Standards)
6. Client Responsibilities
7. Payment Terms
8. Security & Data Protection
9. Maintenance & Housekeeping
10. Internet & IT Support
11. Security Deposit & Damages
12. Liability & Insurance
13. Force Majeure
14. Term & Termination
15. Dispute Resolution
16. Governing Law
17. Entire Agreement & Amendments
18. Signatures

The SLA is designed to:
1. Clarify the Scope of Services — list what facilities, amenities, and services are included.
2. Define Measurable Service Levels — set clear standards for facility availability, internet uptime, maintenance, IT support, and cleanliness.
3. Protect Both Parties Legally — minimize risks by formally assigning responsibilities, liabilities, and financial obligations.
4. Ensure Business Continuity — protect the coworking space’s daily operations while ensuring consistent member experience.
5. Minimize Disputes — provide clear rules for handling complaints, service disruptions, or unexpected issues.
6. Ensure Safety and Legal Compliance — address health, safety, security, data privacy, and compliance with Kenyan regulations.

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Disclaimer: This document is not to be taken as legal advise.

Coworking Space Access Service Level Agreement

Summary

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