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Drone Services Service Level Agreement

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DOCX
Pages
6
Price: KES 150
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Document Overview

A Drone Services Service Level Agreement (SLA) is a legally binding contract between a client (business, government agency, or private organization) and a drone services provider.

Here’s a fully organized list, with clear numbering:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Service Locations
5. Service Delivery Standards
6. Performance Metrics (Key Performance Indicators - KPIs)
7. Client Responsibilities
8. Payment Terms
9. Regulatory Compliance
10. Insurance & Liability
11. Data Handling & Protection
12. Safety & Emergency Procedures
13. Equipment Maintenance
14. Intellectual Property
15. Force Majeure
16. Term & Termination
17. Dispute Resolution
18. Governing Law
19. Entire Agreement & Amendments
20. Signatures

The SLA exists to:
1. Clarify the Scope of Services — specify exactly which drone operations will be performed (surveying, mapping, inspection, agriculture, photography, etc.).
2. Define Measurable Performance Standards — ensure delivery on time, with expected quality, accuracy, and safety.
3. Ensure Legal Compliance — ensure both parties comply with Kenya’s airspace, data protection, and safety regulations.
4. Protect Both Parties Legally — set clear liabilities, indemnities, insurance coverage, and legal remedies.
5. Ensure Public Safety — define safety protocols for operating in populated or sensitive areas.
6. Protect Client Data — control how captured data is collected, stored, transferred, and protected under Kenya’s Data Protection Act.
7. Minimize Disputes — establish clear escalation and dispute resolution processes.

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