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Waste Management Service Level Agreement

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DOCX
Pages
6
Price: KES 150
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Document Overview

A Waste Management Service Level Agreement (SLA) is a formal contract between a waste generator (such as a business, hospital, office park, or government agency) and a waste management service provider (licensed by NEMA or county government in Kenya).

Here’s a fully organized list with clear numbering:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Types of Waste Managed
5. Collection Schedule
6. Service Level Standards
7. Performance Metrics (Key Performance Indicators - KPIs)
8. Client Responsibilities
9. Payment Terms
10. Compliance & Regulations
11. Documentation & Reporting
12. Health, Safety & Environment
13. Insurance & Liability
14. Confidentiality & Data Protection
15. Force Majeure
16. Term & Termination
17. Dispute Resolution
18. Governing Law
19. Entire Agreement & Amendments
20. Signatures

The SLA serves several important purposes:
1. Define the Scope of Services — specify exactly what waste will be handled, how often, and how it will be treated.
2. Set Measurable Service Standards — ensure reliable, safe, timely, and consistent waste collection and disposal.
3. Ensure Legal & Regulatory Compliance — ensure both parties comply with NEMA, county laws, OSHA, public health, and environmental regulations.
4. Protect Both Parties Legally — clarify financial responsibilities, liabilities, insurance coverage, and breach consequences.
5. Promote Environmental Responsibility — ensure proper handling of recyclable, hazardous, organic, and general waste streams.
6. Minimize Disputes — by having clear standards, reporting requirements, and resolution processes in case of service failures.
7. Protect Public Health & Safety — reduce risks of pollution, contamination, and safety hazards.


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