Power Supply Service Level Agreement (for private estates or developments)

Document Type
DOCX
Pages
6
Price: KES 150
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Document Overview

A Power Supply Service Level Agreement (SLA) is a legally binding contract between:
• The Estate Management (or Property Manager)
and
• The Power Supply Service Provider (Internal or External)

Let’s now break down the major parts that should appear in any proper SLA for a private estate or development in Kenya:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Level Standards
4️. Responsibilities of the Service Provider
5️. Responsibilities of the Client / Estate Management
6️. Billing & Payment Terms
7️. Preventive Maintenance Schedule
8️. Health, Safety & Compliance
9️. Reporting & Performance Monitoring
10. Liability & Indemnity
1️1. Force Majeure
1️2. Dispute Resolution
1️3. Term & Termination

The SLA exists to ensure:
1. Reliable Power Supply
2. Clear Responsibilities
3. Technical Standards
4. Transparent Billing
5. Health, Safety & Legal Compliance
6. Preventive Maintenance & Emergency Response
7. Dispute Avoidance

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