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Legal Advisory Service Level Agreement

Document Type
DOCX
Pages
5
Price: KES 150
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Document Overview

A Legal Advisory Service Level Agreement (SLA) is a formal written contract between:
• A Client (e.g. a company, NGO, government agency, or individual),
and
• A Legal Service Provider (e.g. law firm, advocate, legal consultancy),
which defines how legal services will be provided, the service standards expected, fees, response times, confidentiality, and compliance with Kenyan legal standards.

Here are the typical sections you’ll find:
1️. Parties to the Agreement
2️. Scope of Legal Services
3️. Service Delivery Standards
4️. Service Channels
5️. Client Responsibilities
6️. Legal Provider Responsibilities
7️. Confidentiality Clause
8️. Fees and Payment Terms
9️. Performance Monitoring
10. Liability and Indemnity
1️1. Conflict of Interest Clause
1️2. Term & Termination
1️3. Force Majeure
1️4. Governing Law & Dispute Resolution

The main purposes are:
1. Clearly outline which legal services are covered (advice, contract drafting, compliance, litigation support, etc.).
2. Set specific timelines for responses, document turnaround, and advisory services.
3. Require adherence to Kenyan legal standards, LSK code of ethics, and professional competence.
4. Set clear rules on safeguarding client information.
5. Define the fee structure: retainer fees, hourly rates, disbursements, and payment terms.
6. Allocate liability and protect both parties from misunderstandings or unprofessional conduct.
7. Allow for ongoing assessment of the legal provider's performance through reporting and review.
8. Reduce the likelihood of disputes by having clearly documented obligations and dispute resolution procedures.

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