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Water Supply Service Level Agreement (for managed buildings)

Document Type
DOCX
Pages
5
Price: KES 150
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Document Overview

A Water Supply Service Level Agreement (SLA) is a formal contract between a property manager (or owner) and a water service provider (either an internal building services team or an external supplier).

Let’s now break down the main sections:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Level Standards
4️. Water Quality Standards
5️. Infrastructure Management
6️. Reporting and Monitoring
7️. Payment Terms
8️. Responsibilities of the Client
9️. Responsibilities of the Service Provider
10. Liability and Indemnity
1️1. Force Majeure
1️2. Dispute Resolution
1️3. Term & Termination

The key reasons why a managed building needs a Water Supply SLA:
1. To minimize service disruptions and ensure that all units receive adequate daily water for domestic, commercial, or industrial use.
2. To guarantee that all water delivered meets national health standards and is safe for consumption and use.
3. To avoid conflicts and disputes by agreeing upfront on service uptime, response times for repairs, and maintenance schedules.
4. To clearly separate what the property manager is responsible for versus the service provider, especially for infrastructure maintenance.
5. To ensure compliance with:
• The Water Act, 2016 (Kenya)
• Public Health Act, Cap 242
• KEBS drinking water standards
• County regulations
• NEMA environmental laws
6. To set pricing models and payment terms in advance, avoiding unexpected costs.


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