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Pest Control Services Service Level Agreement

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5
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Document Overview

A Pest Control Services Service Level Agreement (SLA) is a legally binding contract between a client (property owner, facility manager, or organization) and a pest control company (service provider).

Here are the essential sections typically found in a Kenyan pest control SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Level Standards
4️. Safety and Regulatory Compliance
5. Responsibilities of the Client
6️. Responsibilities of the Service Provider
7️. Performance Monitoring
8️. Payment Terms
9️. Term and Termination
10. Liability and Indemnity
1️1. Force Majeure
1️2. Governing Law & Dispute Resolution

The main purposes include:
1. Ensure continuous control of pests that may threaten health, safety, property, and food safety.
2. Define exactly what the pest control company is responsible for — type of pests, treatment methods, chemicals, and safety protocols.
3. Ensure both parties comply with Kenyan regulations:
4. Protect occupants, employees, and visitors from health risks associated with pests and pest control chemicals.
5. Set service standards that can be measured and reviewed regularly to ensure effective pest management.
6. Provide predictable pricing for ongoing pest management services and avoid expensive emergency interventions.
7. Minimize conflicts through clear documentation of responsibilities, response times, and dispute resolution mechanisms.

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