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Elevator Maintenance Service Level Agreement

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DOCX
Pages
4
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Document Overview

An Elevator Maintenance Service Level Agreement (SLA) is a formal contract between a property owner or manager (Client) and a service provider (Contractor) that defines the standards, scope, and expectations for maintaining and servicing elevator systems within a building.

Here are the essential parts:
1️. Parties to the Agreement
2️. Definitions & Scope of Work
3️. Service Level Commitments
4️. Safety and Compliance
5️. Reporting and Documentation
6️. Payment Terms
7️. Liability and Insurance
8️. Performance Monitoring and Audits
9️. Term and Termination
10. Dispute Resolution
1️1. Force Majeure Clause
1️2. Signatures

The primary purposes are:
1. Ensure elevators are safe for users, minimizing risk of injury or entrapment.
2. Meet legal and regulatory requirements under Kenyan law and standards (e.g. KEBS, OSH Act).
3. Guarantee consistent maintenance, inspections, and prompt repairs.
4. Avoid unexpected repair costs through scheduled preventive maintenance.
5. Ensure elevators remain operational with minimal service disruptions.
6. Provide clear service levels for monitoring provider performance.
7. Establish clear liabilities and dispute resolution mechanisms.

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