Fleet Management Service Level Agreement
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Document Overview
A Fleet Management SLA is a formal, legally binding contract between a fleet management service provider and a client.
Key Components of a Fleet Management SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Fleet Types Covered
4️. Service Availability
5️. Performance Standards
6️. Preventive Maintenance
7️. Breakdown & Roadside Assistance
8️. Insurance Management
9️. Driver Management
10. Fuel Management
11️. Tracking & Reporting
12️. Security & Compliance
13️. Client Responsibilities
14️. Provider Responsibilities
15️. Incident Response & Escalation
16️. Service Credits & Penalties
17️. Claims Process
18️. Termination Clause
19️. Limitation of Liability
20️. Force Majeure
21️. Governing Law
Purpose of a Fleet Management SLA:
1. Ensures vehicles are always available, maintained, and roadworthy — minimizing downtime and operational disruptions.
2. Spells out exactly what services are being provided: leasing, maintenance, driver management, insurance, fuel management, telematics, etc.
3. Holds the provider responsible for breakdowns, maintenance delays, safety issues, insurance lapses, and fleet underperformance.
4. Defines who is liable for breakdowns, accidents, fines, regulatory violations, and major incidents.
5. Ensures full compliance with NTSA, KRA, TLB, Insurance, KPA, OSHA, and Kenya Traffic Act requirements.
6. Gives the client live visibility into fleet usage, safety, fuel consumption, and performance via telematics & reporting tools.
7. Ensures drivers are fully licensed, trained, and managed according to safety and compliance standards.
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