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HVAC Maintenance Service Level Agreement

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DOCX
Pages
6
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Document Overview

A HVAC Maintenance SLA is a formal contract between a client (business, government, hospital, data center, etc.) and a service provider (HVAC maintenance contractor).

Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Equipment Covered
4️. Maintenance Schedule
5️. Performance Standards
6️. Emergency Response
7️. Health, Safety & Environmental Compliance
8️. Record Keeping & Reporting
9️. Spare Parts & Consumables
10. Client Responsibilities
11️. Provider Responsibilities
12️. Incident Prioritization & Response
13️. Service Credits & Penalties
14️. Claims Process
15️. Termination
16️. Limitation of Liability
17️. Force Majeure
18️. Governing Law

Purpose of a HVAC Maintenance SLA:
1. Ensures that indoor air quality, temperature control, and ventilation systems run smoothly to protect people, equipment, and operations.
2. Spells out how often HVAC equipment will be serviced, how quickly breakdowns will be attended to, and how repairs will be handled.
3. Holds the HVAC service provider legally and operationally accountable for delays, equipment failures, safety breaches, or substandard work.
4. Minimizes operational disruptions and financial losses caused by HVAC system failures, particularly for:
• Hospitals
• Data centers
• Government agencies
• Industrial plants
• Hotels
• Commercial facilities
5. Assures compliance with:
• Kenya OSHA (Occupational Safety and Health Act, 2007)
• Kenya Bureau of Standards (KEBS) HVAC regulations
• NEMA (environmental pollution, refrigerant handling, noise control)
• Kenya Data Protection Act (for smart HVAC systems with data access)
• EPRA (Energy and Petroleum Regulatory Authority — energy efficiency)

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