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Generator Maintenance Service Level Agreement

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DOCX
Pages
6
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Document Overview

A Generator Maintenance SLA is a legally binding contract between a client (business, government agency, hospital, etc.) and a service provider responsible for maintaining, repairing, and ensuring the continuous availability of standby or primary generators.

Key Components of a Generator Maintenance SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Equipment Covered
4️. Maintenance Schedule
5️. Performance Standards
6️. Emergency Response
7️. Compliance & Safety
8️. Record Keeping & Reporting
9️. Spare Parts & Consumables
10. Client Responsibilities
11️. Provider Responsibilities
12️. Incident Prioritization & Response
13️. Service Credits & Penalties
14️. Claims Process
15️. Termination
16️. Limitation of Liability
17️. Force Majeure
18️. Governing Law

Purpose of a Generator Maintenance SLA:
1. Assures that the generator system is always available when needed — especially for critical facilities like hospitals, data centers, manufacturing plants, and government institutions.
2. Spells out exactly how often servicing will be done, how quickly breakdowns will be resolved, and how parts will be replaced.
3. Holds the provider fully responsible for delays, missed maintenance, faulty repairs, or equipment failures.
4. Prevents extended power outages that can cause major operational, reputational, or financial losses.
5. Ensures compliance with:
• Kenya Occupational Safety and Health Act (OSHA, 2007)
• Energy Act (2019)
• KEBS (Kenya Bureau of Standards) regulations
• NEMA (environmental pollution, emissions, noise control)
6. Specifies penalties or service credits for failures, missed schedules, or breakdown response delays.

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