Sample IT Support Services Agreement

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Document Overview

An IT Support Services Agreement is a legal contract between a business (the Client) and an IT services provider, where the provider agrees to offer specific technical support and maintenance services for the client’s computer systems, networks, hardware or software.

Purpose:
1. Clearly outlines which IT services are covered.
2. Establish Service Expectations
3. Prevents misunderstandings by detailing the rights and obligations of both parties.
4. Clarify Payment Terms - States how much, when, and how the service provider will be paid.
5. Protects sensitive business information accessed during service.
6. Handle Risk and Liability

Key Components:
1. Parties to the Agreement
2. Purpose Clause
3. Scope of Services
4. Service Hours and Availability
5. Service Fees and Payment Terms
6. Client Responsibilities
7. Confidentiality Clause
8. Limitation of Liability
9. Termination Clause
10. Dispute Resolution
11. Governing Law
12. Signatures

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Sample IT Support Services Agreement

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