Printing & Branding Service Level Agreement

Document Type: DOCX

Number of Pages: 5

Price: KES 150

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Summary

A Printing & Branding Service Level Agreement (SLA) is a formal contract between a client (individual, business, or organization) and a printing & branding service provider.

Here’s a fully organized list with clear numbering:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Service Delivery Standards
5. Performance Metrics (Key Performance Indicators - KPIs)
6. Client Responsibilities
7. Payment Terms
8. Variations & Change Orders
9. Warranty & Quality Guarantee
10. Liability & Insurance
11. Confidentiality & Intellectual Property
12. Health, Safety & Environmental Compliance
13. Force Majeure
14. Term & Termination
15. Dispute Resolution
16. Governing Law
17. Entire Agreement & Amendments
18. Signatures

The SLA is created to:
1. Clarify the scope of work — listing what will be printed, branded, or produced.
2. Set clear quality standards — to ensure the consistency of printing, branding, color matching, and material quality.
3. Prevent misunderstandings — by documenting how design approvals, revisions, and error corrections are handled.
4. Protect both parties legally — offering recourse if expectations are not met.
5. Provide accountability — with clear deadlines, delivery schedules, and performance guarantees.
6. Support business operations — ensuring professional production of materials critical for events, marketing, sales, or operations.

Order for an editable sample template here on Sheriaplex.

Disclaimer: This document is not to be taken as legal advise.

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