Document Type: DOCX
Number of Pages: 6
A Vehicle Leasing Service Level Agreement (SLA) is a legally binding contract between a leasing company (lessor) and a client (lessee) that defines the exact terms, standards, responsibilities, and legal obligations for leasing, maintaining, and supporting vehicles over a specified period.Here’s the full structure, numbered clearly:1. Parties to the Agreement2. Purpose of the Agreement3. Scope of Services4. Vehicle Details5. Service Delivery Standards6. Performance Metrics (Key Performance Indicators - KPIs)7. Client Responsibilities8. Payment Terms9. Insurance & Liability10. Maintenance & Repairs11. Replacement Vehicle Provision12. Road License & NTSA Compliance13. Telematics & Monitoring (Optional)14. Accident & Incident Management15. Confidentiality & Data Protection16. Force Majeure17. Term & Termination18. Dispute Resolution19. Governing Law20. Entire Agreement & Amendments21. SignaturesThe SLA is created to:1. Clarify the Scope of Services — outline precisely which vehicles, services, and support the leasing company will provide.2. Set Measurable Service Standards — define acceptable response times, maintenance intervals, replacement vehicle timelines, etc.3. Prevent Disputes — minimize disagreements by making responsibilities, timelines, and processes very clear.4. Protect Both Parties Legally — establish rights, remedies, penalties, and limitations of liability.5. Ensure Vehicle Safety & Roadworthiness — promote consistent maintenance, compliance with Kenyan law, and driver safety.6. Support Business Continuity — minimize vehicle downtime to ensure the client’s operations are not disrupted.Order for an editable sample template here on Sheriaplex.
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