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Vehicle Leasing Service Level Agreement

Document Type
DOCX
Pages
6
Price: KES 150
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Document Overview

A Vehicle Leasing Service Level Agreement (SLA) is a legally binding contract between a leasing company (lessor) and a client (lessee) that defines the exact terms, standards, responsibilities, and legal obligations for leasing, maintaining, and supporting vehicles over a specified period.

Here’s the full structure, numbered clearly:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Vehicle Details
5. Service Delivery Standards
6. Performance Metrics (Key Performance Indicators - KPIs)
7. Client Responsibilities
8. Payment Terms
9. Insurance & Liability
10. Maintenance & Repairs
11. Replacement Vehicle Provision
12. Road License & NTSA Compliance
13. Telematics & Monitoring (Optional)
14. Accident & Incident Management
15. Confidentiality & Data Protection
16. Force Majeure
17. Term & Termination
18. Dispute Resolution
19. Governing Law
20. Entire Agreement & Amendments
21. Signatures

The SLA is created to:
1. Clarify the Scope of Services — outline precisely which vehicles, services, and support the leasing company will provide.
2. Set Measurable Service Standards — define acceptable response times, maintenance intervals, replacement vehicle timelines, etc.
3. Prevent Disputes — minimize disagreements by making responsibilities, timelines, and processes very clear.
4. Protect Both Parties Legally — establish rights, remedies, penalties, and limitations of liability.
5. Ensure Vehicle Safety & Roadworthiness — promote consistent maintenance, compliance with Kenyan law, and driver safety.
6. Support Business Continuity — minimize vehicle downtime to ensure the client’s operations are not disrupted.

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