SheriaPlex

Domain & Email Hosting Service Level Agreement

Document Type
DOCX
Pages
6
Price: KES 150
Get Document Now
Professionally Drafted
Fully Customizable
12,000+ Happy Customers
Instant Delivery

Document Overview

A Domain & Email Hosting Service Level Agreement (SLA) is a formal contract between a client (individual, business, or organization) and a service provider (domain registrar, email hosting provider, or IT company) that defines the terms, standards, and responsibilities related to:
• Domain registration and management
• DNS configuration
• Email hosting, storage, and delivery
• System uptime, security, and support


Here is the full structure, properly numbered:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Service Delivery Standards
5. Performance Metrics (Key Performance Indicators - KPIs)
6. Client Responsibilities
7. Payment Terms
8. Security & Compliance
9. Backups & Data Recovery
10. Liability & Limitation of Liability
11. Confidentiality & Data Protection
12. Suspension of Services
13. Force Majeure
14. Term & Termination
15. Dispute Resolution
16. Governing Law
17. Entire Agreement & Amendments
18. Signatures

The SLA exists to:
1. Clarify Service Expectations — define what domain and email hosting services will be provided.
2. Set Measurable Performance Standards — specify uptime targets, incident response times, email delivery rates, and DNS stability.
3. Minimize Disputes — clearly state each party’s roles, obligations, and remedies for service failures.
4. Ensure Legal Protection — assign liability, responsibility, and data protection obligations under Kenyan law.
5. Ensure Business Continuity — protect business-critical domains and email services from downtime or data loss.
6. Protect Customer & Business Data — ensure personal and business data is secured as per Kenya’s Data Protection Act, 2019.

Order for an editable sample template here on Sheriaplex.
Document Preview Below
Purchase now to receive the complete document instantly.

Preview

  • Document Preview
End of Preview
Purchase now to access the complete document.

Related Legal Documents

Vehicle Leasing Service Level Agreement
A Vehicle Leasing Service Level Agreement (SLA) is a legally binding contract between a leasing company (lessor) and a client (lessee) that defines...
Public WiFi Provision Service Level Agreement
A Public WiFi Provision Service Level Agreement (SLA) is a formal, legally binding contract between a client (e.g. government, institution, mall,...
Coworking Space Access Service Level Agreement
A Coworking Space Access Service Level Agreement (SLA) is a formal, legally binding contract between a coworking space operator (service provider) and...
Waste Management Service Level Agreement
A Waste Management Service Level Agreement (SLA) is a formal contract between a waste generator (such as a business, hospital, office park, or...
Drone Services Service Level Agreement
A Drone Services Service Level Agreement (SLA) is a legally binding contract between a client (business, government agency, or private organization)...
Influencer Marketing Service Level Agreement
An Influencer Marketing Service Level Agreement (SLA) is a formal, legally binding contract between a business (brand, agency, or advertiser) and an...
View All Documents
Get this document instantly Get Now