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Real Estate Agency Service Level Agreement
Document Type
DOCX
Pages
5
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Document Overview
A Real Estate Agency Service Level Agreement (SLA) is a formal contract between a property owner (or developer) and a real estate agency that sets out the terms, service standards, timelines, and legal obligations for the marketing, leasing, or selling of real estate property.
Here are the components properly numbered for easy reference:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Property Details
4. Scope of Services
5. Service Standards
6. Client Responsibilities
7. Agency Fees & Payment Terms
8. Exclusivity
9. Term & Termination
10. Liability & Insurance
11. Confidentiality & Data Protection
12. Compliance with Anti-Money Laundering Regulations
13. Force Majeure
14. Dispute Resolution
15. Governing Law
16. Entire Agreement & Amendments
17. Signatures
The SLA serves to:
1. Define exactly what services the agency will provide.
2. Set clear service expectations and performance standards.
3. Protect both parties legally by outlining responsibilities and obligations.
4. Minimize disputes by addressing scope, timelines, fees, and processes.
5. Ensure professional delivery, regulatory compliance, and client satisfaction.
6. Provide a transparent and accountable working relationship.
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