Document Type: DOCX
Number of Pages: 5
A Subscription Box Fulfillment Service Level Agreement (SLA) is a formal contract between a subscription box business (the client) and a third-party logistics or fulfillment service provider. Here’s a well-organized list with clear numbering:1. Parties to the Agreement2. Purpose of the Agreement3. Scope of Services4. Service Delivery Standards5. Performance Metrics (Key Performance Indicators - KPIs)6. Client Responsibilities7. Payment Terms8. Inventory Ownership9. Damage, Loss & Liability10. Insurance11. Confidentiality & Data Protection12. Health, Safety & Environmental Compliance13. Force Majeure14. Business Continuity & Disaster Recovery15. Term & Termination16. Dispute Resolution17. Governing Law18. Entire Agreement & Amendments19. SignaturesThe main purposes of the SLA are:1. Ensure both parties know exactly what tasks will be performed, how, and when.2. Establish quantifiable performance targets for inventory management, packaging, accuracy, timeliness, and shipping.3. Reduce misunderstandings over responsibilities, performance failures, damages, or delivery issues.4. Provide legal remedies in case either party fails to meet their obligations.5. Guarantee timely and accurate deliveries to subscribers.6. Create a structured framework for service delivery, reporting, and issue resolution.Order for an editable sample template here on Sheriaplex.
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