Document Type: DOCX
Number of Pages: 7
A Mobile Money Integration Service Level Agreement (SLA) is a formal contract between a business (the client) and a service provider (API integrator, developer, fintech, or aggregator) that governs how mobile money systems (e.g. Mpesa API, Airtel Money API, T-Kash API) will be integrated into the business’s digital platform.Here are the components clearly numbered:1. Parties to the Agreement2. Purpose of the Agreement3. Scope of Services4. Service Delivery Standards5. Performance Metrics (Key Performance Indicators - KPIs)6. Client Responsibilities7. Security & Regulatory Compliance8. Payment Terms9. Change Management10. Error Handling & Incident Management11. Liability & Indemnity12. Confidentiality & Data Protection13. Business Continuity & Disaster Recovery14. Force Majeure15. Term & Termination16. Dispute Resolution17. Governing Law18. Entire Agreement & Amendments19. SignaturesThe SLA exists to:1. Define exactly how the mobile money APIs will be integrated and tested.2. Guarantee that integration meets security, regulatory, and data protection standards in Kenya.3. Set measurable targets for uptime, transaction success rates, response times, and error resolution.4. Specify what the service provider and client must each do to ensure proper integration and operation.5. Provide remedies if service failures cause financial loss, data breaches, or reputational damage.6. Establish processes for system failures, disaster recovery, and incident management.7. Help ensure end-user transactions are processed safely, accurately, and securely.Order for an editable sample template here on Sheriaplex.
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