SheriaPlex

Mobile Money Integration Service Level Agreement (e.g., Mpesa API)

Document Type
DOCX
Pages
7
Price: KES 150
Get Document Now
Professionally Drafted
Fully Customizable
12,000+ Happy Customers
Instant Delivery

Document Overview

A Mobile Money Integration Service Level Agreement (SLA) is a formal contract between a business (the client) and a service provider (API integrator, developer, fintech, or aggregator) that governs how mobile money systems (e.g. Mpesa API, Airtel Money API, T-Kash API) will be integrated into the business’s digital platform.

Here are the components clearly numbered:
1. Parties to the Agreement
2. Purpose of the Agreement
3. Scope of Services
4. Service Delivery Standards
5. Performance Metrics (Key Performance Indicators - KPIs)
6. Client Responsibilities
7. Security & Regulatory Compliance
8. Payment Terms
9. Change Management
10. Error Handling & Incident Management
11. Liability & Indemnity
12. Confidentiality & Data Protection
13. Business Continuity & Disaster Recovery
14. Force Majeure
15. Term & Termination
16. Dispute Resolution
17. Governing Law
18. Entire Agreement & Amendments
19. Signatures

The SLA exists to:
1. Define exactly how the mobile money APIs will be integrated and tested.
2. Guarantee that integration meets security, regulatory, and data protection standards in Kenya.
3. Set measurable targets for uptime, transaction success rates, response times, and error resolution.
4. Specify what the service provider and client must each do to ensure proper integration and operation.
5. Provide remedies if service failures cause financial loss, data breaches, or reputational damage.
6. Establish processes for system failures, disaster recovery, and incident management.
7. Help ensure end-user transactions are processed safely, accurately, and securely.

Order for an editable sample template here on Sheriaplex.
Document Preview Below
Purchase now to receive the complete document instantly.

Preview

  • Document Preview
End of Preview
Purchase now to access the complete document.

Related Legal Documents

Printing & Branding Service Level Agreement
A Printing & Branding Service Level Agreement (SLA) is a formal contract between a client (individual, business, or organization) and a printing &...
E-commerce Fulfillment Service Level Agreement
An E-commerce Fulfillment Service Level Agreement (SLA) is a formal contract between an online retailer (the client) and a fulfillment service...
Domain & Email Hosting Service Level Agreement
A Domain & Email Hosting Service Level Agreement (SLA) is a formal contract between a client (individual, business, or organization) and a service...
Vehicle Leasing Service Level Agreement
A Vehicle Leasing Service Level Agreement (SLA) is a legally binding contract between a leasing company (lessor) and a client (lessee) that defines...
Public WiFi Provision Service Level Agreement
A Public WiFi Provision Service Level Agreement (SLA) is a formal, legally binding contract between a client (e.g. government, institution, mall,...
Coworking Space Access Service Level Agreement
A Coworking Space Access Service Level Agreement (SLA) is a formal, legally binding contract between a coworking space operator (service provider) and...
View All Documents
Get this document instantly Get Now