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Courier Services Service Level Agreement

Document Type
DOCX
Pages
5
Price: KES 150
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Document Overview

A Courier Services SLA is a legally binding contract between a courier or logistics service provider and a client.

Key Components of a Courier Services SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Areas & Delivery Windows
4️. Performance Standards
5️. Pickup & Collection Commitments
6️. Tracking & Reporting
7️. Security & Confidentiality
8️. Insurance Coverage
9️. Client Responsibilities
10. Provider Responsibilities
11️. Incident Prioritization & Response Times
12️. Penalties / Service Credits
13️. Claims Process
14️. Termination Clause
15️. Limitation of Liability
16️. Force Majeure
17️. Governing Law

Purpose of a Courier Services SLA:
1. Provides assurance that deliveries will be completed on-time and as promised, minimizing disruptions to the client’s operations.
2. Outlines exactly what types of courier services are being offered, where they cover, and how long delivery should take.
3. Ensures that both parties are legally protected, with clear remedies for poor performance or service failures.
4. Defines compensation (service credits or insurance payouts) if the provider fails to deliver, damages packages, or loses shipments.
5. Minimizes risks to supply chains, customer satisfaction, and regulatory obligations where timely delivery is crucial.
6. Clarifies how sensitive packages (confidential documents, medical supplies, financial records) are handled and protected.

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