Freight Forwarding Service Level Agreement

Name: Freight Forwarding Service Level Agreement
Brand: SheriaPlex
SKU: DOC-821
Price: 150 KES
Availability: InStock

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DOCX

Pages

Price: KES 150

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Document Overview

A Freight Forwarding SLA is a legally binding contract between a freight forwarder (service provider) and a client (importer/exporter, manufacturer, or logistics customer).

Key Components of a Freight Forwarding SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Performance Standards
4️. Documentation & Compliance
5️. Shipment Tracking and Reporting
6️. Security and Cargo Protection
7️. Client Responsibilities
8️. Provider Responsibilities
9️. Insurance
10. Claims, Disputes, and Penalties
11️. Incident Response & Resolution
12️. Termination Clause
13️. Limitation of Liability
14️. Force Majeure
15️. Governing Law

Purpose of a Freight Forwarding SLA:
1. Holds the freight forwarder accountable for service failures, delays, documentation errors, or cargo losses.
2. Ensures all freight activities comply with Kenyan regulations (KRA, KEBS, KPA, KCAA, KMA, etc.).
3. Defines clear financial remedies for shipment losses, delays, or customs penalties resulting from provider errors.
4. Outlines how the provider will handle sensitive commercial, customs, and client data.
5. Ensures smooth port clearance processes with accurate, timely documentation handling.

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Freight Forwarding Service Level Agreement

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