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Trucking & Haulage Service Level Agreement

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DOCX
Pages
5
Price: KES 150
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Document Overview

A Trucking & Haulage SLA is a formal, legally binding contract between a trucking/haulage service provider and a client.

Key Components of a Trucking & Haulage SLA:
1️. Parties to the Agreement
2️. Scope of Services
3️. Delivery Time Commitments
4. Performance Standards
5️. Vehicle and Fleet Standards
6️. Security & Cargo Protection
7️. Insurance Coverage
8️. Client Responsibilities
9️. Provider Responsibilities
10. Monitoring & Reporting
11️. Incident Response & Escalation
12️. Penalties & Service Credits
13️. Claims Process
14️. Termination Clause
15️. Limitation of Liability
16. Force Majeure
17️. Governing Law

Purpose of a Trucking & Haulage SLA:
1. Protects businesses by ensuring cargo arrives on-time at its intended destination — whether for manufacturing, distribution, or export.
2. Spells out what is included in the haulage service: pickup, delivery, tracking, secure handling, customs clearance (for cross-border), etc.
3. Holds the transporter accountable for delays, breakdowns, cargo losses, and route deviations.
4. Defines financial remedies if the transporter fails (penalties, service credits, or insurance coverage).
5. Ensures the provider operates in full compliance with:
• Kenya NTSA (axle loads, road safety)
• Kenya Ports Authority (KPA)
• Kenya Revenue Authority (KRA)
• EAC/COMESA cross-border transport rules
• Kenya Traffic Act & Transport Licensing Board regulations
6. Clarifies how goods are tracked, secured, and insured during transit.

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