Document Type: DOCX
Number of Pages: 4
An Airline Customer Service Agent Employment Contract is a formal legal agreement between an airline (or its ground handling partner) and an individual hired to support passengers during the air travel process. An Airline Customer Service Agent Employment Contract entails:1. Parties Involved2. Job Title and Description3. Commencement Date and Location4. Working Hours and Shift Structure5. Salary and Allowances6. Probation Period7. Leave Entitlements8. Uniform and Appearance Standards9. Code of Conduct and Confidentiality10. Termination Clause11. Dispute Resolution12. Governing Law13. SignaturesThe main purposes of this contract are to:1. Define the working relationship between the airline (employer) and the customer service agent (employee).2. Outline duties and expectations such as handling passengers, managing check-in counters, and responding to flight changes or disruptions.3. Ensure legal compliance with Kenyan labor laws, airport security protocols, and airline standards.4. Protect both parties by detailing compensation, benefits, conduct expectations, and exit procedures.5. Promote professionalism and accountability in a customer-facing, high-pressure, time-sensitive environment.Order for an editable sample template here on Sheriaplex.
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