Airline Customer Service Agent Employment Contract

Document Type: DOCX

Number of Pages: 4

Price: KES 150
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Summary

An Airline Customer Service Agent Employment Contract is a formal legal agreement between an airline (or its ground handling partner) and an individual hired to support passengers during the air travel process.

An Airline Customer Service Agent Employment Contract entails:
1. Parties Involved
2. Job Title and Description
3. Commencement Date and Location
4. Working Hours and Shift Structure
5. Salary and Allowances
6. Probation Period
7. Leave Entitlements
8. Uniform and Appearance Standards
9. Code of Conduct and Confidentiality
10. Termination Clause
11. Dispute Resolution
12. Governing Law
13. Signatures

The main purposes of this contract are to:
1. Define the working relationship between the airline (employer) and the customer service agent (employee).
2. Outline duties and expectations such as handling passengers, managing check-in counters, and responding to flight changes or disruptions.
3. Ensure legal compliance with Kenyan labor laws, airport security protocols, and airline standards.
4. Protect both parties by detailing compensation, benefits, conduct expectations, and exit procedures.
5. Promote professionalism and accountability in a customer-facing, high-pressure, time-sensitive environment.

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Disclaimer: This document is not to be taken as legal advise.

Airline Customer Service Agent Employment Contract

Summary

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