Document Type: DOCX
Number of Pages: 3
A Service Level Agreement (SLA) in motor vehicle servicing is a formal contract between a vehicle owner (client) and a service provider (garage or mechanic) that defines the quality, scope, timelines, and responsibilities of the maintenance or repair services to be delivered. Components:1. Parties to the Agreement2. Vehicle & Service Details3. Scope of Services4. Service Timelines / Turnaround Time5. Performance Metrics6. Pricing and Labour Charges7. Communication & Reporting8. Service Warranty9. Liability & Limitations10. Breach & Termination Clauses11. Dispute Resolution12. Governing Law13. SignaturesPurpose:1. Sets clear expectations for turnaround time, quality of service, and communication2. Protects both parties from disputes or misunderstandings3. Enforces accountability through measurable service standards4. Improves trust between customer and service provider5. Formalizes processes for repeat customers, corporate clients, or fleet contracts
Below is the document preview. Buy to get the document sent.
This is the end of this document preview. Buy to get the document sent.
Share this with your network:
A Nurse Assistant Employment Contract is a legally binding agreement between a healthcare employer (e.g., hospital, clinic, or care facility) and a nurse assistant (also known as a nursing aide or...
An Interior Designer Employment Contract is a legally binding agreement between an employer and an interior designer that outlines the terms and conditions of employment. Key Components of the...
An Aviation HR Manager Employment Contract is a formal, legally binding agreement between an aviation company (such as an airline, airport authority, or aviation regulatory body) and a Human Resources...
An Air Traffic Controller Employment Contract is a formal legal agreement between an employer (such as the Kenya Civil Aviation Authority, an airport authority, or a...
A Fire and Rescue Officer (ARFF) Employment Contract is a formal legal agreement between an employer—typically an airport authority, aviation company, or government agency—and an individual employed...
A Cabin Cleaning Crew Employment Contract is a formal, legally binding agreement between an employer—such as an airline, airport ground handling company, or third-party aviation cleaning service—and...
A Baggage Handler/Porter Employment Contract is a formal agreement between an employer—such as an airline, airport services provider, hotel, or logistics company—and an individual hired to move, lift,...
An Airline Customer Service Agent Employment Contract is a formal legal agreement between an airline (or its ground handling partner) and an individual hired to support passengers during the air...
An Airport Operations Officer Employment Contract is a formal legal agreement between an airport authority, airline, or aviation service provider and an individual hired to oversee and coordinate...
A Train Captain or Train Driver Employment Contract is a legally binding agreement between a railway employer (such as Kenya Railways or a private rail logistics company) and an individual hired to...
A Train Attendant or Hostess Employment Contract is a formal legal agreement between a railway operator (such as Kenya Railways, the Standard Gauge Railway operator, or a private rail service) and an...