Motor Vehicle Service Level Agreement Template

Document Type

Microsoft Word (Editable)

Pages

Price: KES 350

Get Document Now

Professionally Drafted

Fully Customizable

12,000+ Happy Customers

Instant Delivery

Document Overview

A Service Level Agreement (SLA) in motor vehicle servicing is a formal contract between a vehicle owner (client) and a service provider (garage or mechanic) that defines the quality, scope, timelines, and responsibilities of the maintenance or repair services to be delivered.

Components:
1. Parties to the Agreement
2. Vehicle & Service Details
3. Scope of Services
4. Service Timelines / Turnaround Time
5. Performance Metrics
6. Pricing and Labour Charges
7. Communication & Reporting
8. Service Warranty
9. Liability & Limitations
10. Breach & Termination Clauses
11. Dispute Resolution
12. Governing Law
13. Signatures

Purpose:
1. Sets clear expectations for turnaround time, quality of service, and communication
2. Protects both parties from disputes or misunderstandings
3. Enforces accountability through measurable service standards
4. Improves trust between customer and service provider
5. Formalizes processes for repeat customers, corporate clients, or fleet contracts

Document Preview Below
Purchase now to receive the complete document instantly.

Preview

End of Preview
Purchase now to access the complete document.

Motor Vehicle Service Level Agreement Template

Document Overview

Preview

Related Legal Documents