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A Service Level Agreement (SLA) in motor vehicle servicing is a formal contract between a vehicle owner (client) and a service provider (garage or mechanic) that defines the quality, scope, timelines, and responsibilities of the maintenance or repair services to be delivered. Components:1. Parties to the Agreement2. Vehicle & Service Details3. Scope of Services4. Service Timelines / Turnaround Time5. Performance Metrics6. Pricing and Labour Charges7. Communication & Reporting8. Service Warranty9. Liability & Limitations10. Breach & Termination Clauses11. Dispute Resolution12. Governing Law13. SignaturesPurpose:1. Sets clear expectations for turnaround time, quality of service, and communication2. Protects both parties from disputes or misunderstandings3. Enforces accountability through measurable service standards4. Improves trust between customer and service provider5. Formalizes processes for repeat customers, corporate clients, or fleet contracts
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