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Insurance Call Center Agent Employment Contract

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DOCX
Pages
5
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Document Overview

An Insurance Call Center Agent Employment Contract is a legally binding agreement between an insurance company (or broker, medical insurer, bancassurance, or TPA) and an employee engaged to work as a Call Center Agent.

Here are the properly numbered and detailed components:
1. Parties to the Agreement
2. Appointment and Job Title
3. Commencement Date
4. Probation Period
5. Job Description and Key Responsibilities
6. Place of Work
7. Working Hours
8. Remuneration
9. Allowances and Benefits
10. Leave Entitlements
11. Confidentiality and Non-Disclosure
12. Conflict of Interest and Ethical Obligations
13. Professional Conduct & Compliance
14. Performance Evaluation
15. Disciplinary Procedures
16. Termination of Employment
17. Retirement
18. Governing Law
19. Entire Agreement and Amendments
20. Signatures and Witnesses

The contract serves several important purposes:
1. To legally document the employment relationship.
2. To clearly define call center duties, performance standards, and reporting lines.
3. To protect customer data under Kenya’s Data Protection Act (2019).
4. To ensure legal compliance with the Employment Act, 2007 and Insurance Act (Cap 487).
5. To regulate salary, commissions, bonuses, leave, benefits, and working hours.
6. To prevent conflicts of interest, fraud, data breaches, and unprofessional conduct.
7. To establish discipline, dispute resolution, and termination procedures.
8. To protect both the employer and employee’s legal rights.

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