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- Software Development Service Level Agreement
A Software Development Service Level Agreement (SLA) is a formal contract between a software development provider (such as an IT company or freelancer) and a client that defines the scope of services,...
- SaaS Application Service Level Agreement
A SaaS Application Service Level Agreement (SLA) is a formal contract between a SaaS provider and a customer (business or individual) that outlines the terms of service delivery, performance...
- Mobile App Maintenance Service Level Agreement
A Mobile App Maintenance Service Level Agreement (SLA) is a formal contract between a service provider (e.g., developer or IT firm) and a client that defines the scope, quality, and timelines for...
- IT Support & Helpdesk Service Level Agreement
An IT Support & Helpdesk Service Level Agreement (SLA) is a formal contract between a service provider (internal IT department or third-party vendor) and a client (company, department, or end-user)...
- Cybersecurity Services Service Level Agreement
A Cybersecurity Services SLA is a formal agreement between a service provider (internal or external cybersecurity vendor) and a client organization.
Here are the essential parts that make up a...
- Cloud Services Service Level Agreement (e.g., AWS, Azure)
A Cloud Services SLA is a formal contract between a cloud service provider (such as AWS, Microsoft Azure, Google Cloud, or a local Kenyan provider) and a customer.
Here are the essential parts that...
- Data Backup & Recovery Service Level Agreement
A Data Backup & Recovery Service Level Agreement (SLA) is a legally binding agreement between a service provider and a client that defines:
• The backup services being delivered (how data is copied,...
- API Integration Service Level Agreement
An API Integration SLA is a formal contract between an API provider (service provider) and an API consumer (client or partner), which defines:
• The performance levels the API must meet.
• The...
- Internet Service Provider (ISP) Service Level Agreement
An ISP Service Level Agreement (SLA) is a legally binding contract between an Internet Service Provider and its client that:
• Defines the internet services being provided (bandwidth, uptime, speed,...
- Managed Network Services Service Level Agreement
A Managed Network Services SLA is a legally binding agreement between a service provider (who manages the client’s network infrastructure) and a client (who owns and uses the network).
Key...
- VoIP Services Service Level Agreement
A VoIP Services SLA is a formal, legally binding agreement between a VoIP service provider and a client that defines:
• The performance standards of the VoIP service (call quality, availability,...
- Cloud Telephony Service Level Agreement
A Cloud Telephony SLA is a formal, legally binding contract between a cloud telephony provider and its client.
Key Components of a Cloud Telephony SLA:
1️. Parties to the Agreement
2️. Scope of...
- SMS Gateway Service Level Agreement
An SMS Gateway SLA is a formal contract between an SMS service provider and its client.
Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime...
- Courier Services Service Level Agreement
A Courier Services SLA is a legally binding contract between a courier or logistics service provider and a client.
Key Components of a Courier Services SLA:
1️. Parties to the Agreement
2️. Scope...
- Freight Forwarding Service Level Agreement
A Freight Forwarding SLA is a legally binding contract between a freight forwarder (service provider) and a client (importer/exporter, manufacturer, or logistics customer).
Key Components of a...
- Trucking & Haulage Service Level Agreement
A Trucking & Haulage SLA is a formal, legally binding contract between a trucking/haulage service provider and a client.
Key Components of a Trucking & Haulage SLA:
1️. Parties to the...
- Last Mile Delivery Service Level Agreement
A Last Mile Delivery Service Level Agreement (SLA) is a formal contract between a service provider (the last-mile delivery company) and a client (such as an e-commerce retailer, logistics company, or...
- Fleet Management Service Level Agreement
A Fleet Management SLA is a formal, legally binding contract between a fleet management service provider and a client.
Key Components of a Fleet Management SLA:
1️. Parties to the Agreement
2️....
- Cleaning Services Service Level Agreement
A Cleaning Services SLA is a legally binding contract between a cleaning service provider and a client that defines:
• The scope of cleaning services to be provided (areas, frequency, standards,...
- Security Guard Services Service Level Agreement
A Security Guard Services SLA is a formal, legally binding contract between a client (organization, government, or business) and a private security company (provider).
Key Components of a Security...
- Generator Maintenance Service Level Agreement
A Generator Maintenance SLA is a legally binding contract between a client (business, government agency, hospital, etc.) and a service provider responsible for maintaining, repairing, and ensuring the...
- HVAC Maintenance Service Level Agreement
A HVAC Maintenance SLA is a formal contract between a client (business, government, hospital, data center, etc.) and a service provider (HVAC maintenance contractor).
Key Components:
1️. Parties...
- Elevator Maintenance Service Level Agreement
An Elevator Maintenance Service Level Agreement (SLA) is a formal contract between a property owner or manager (Client) and a service provider (Contractor) that defines the standards, scope, and...
- Pest Control Services Service Level Agreement
A Pest Control Services Service Level Agreement (SLA) is a legally binding contract between a client (property owner, facility manager, or organization) and a pest control company (service...
- Water Supply Service Level Agreement (for managed buildings)
A Water Supply Service Level Agreement (SLA) is a formal contract between a property manager (or owner) and a water service provider (either an internal building services team or an external...
- Power Supply Service Level Agreement (for private estates or developments)
A Power Supply Service Level Agreement (SLA) is a legally binding contract between:
• The Estate Management (or Property Manager)
and
• The Power Supply Service Provider (Internal or...
- Legal Advisory Service Level Agreement
A Legal Advisory Service Level Agreement (SLA) is a formal written contract between:
• A Client (e.g. a company, NGO, government agency, or individual),
and
• A Legal Service Provider (e.g. law...
- Accounting & Bookkeeping Service Level Agreement
An Accounting & Bookkeeping Service Level Agreement (SLA) is a formal contract between a Client (a company, NGO, government agency, or individual) and a Service Provider (external accounting firm,...
- HR Outsourcing Service Level Agreement
An HR Outsourcing Service Level Agreement (SLA) is a formal contract between a business (the client) and a third-party HR service provide.
Below are the typical sections included:
1️. Parties to...
- Virtual Assistant Service Level Agreement
A Virtual Assistant Service Level Agreement (SLA) is a formal written contract between a client (individual or business) and a virtual assistant (VA) or VA service provider.
Key Components of a...
- Graphic Design Service Level Agreement
A Graphic Design Service Level Agreement (SLA) is a formal written contract between a client (business, organization, or individual) and a graphic designer (freelancer, agency, or outsourced service...
- Content Writing Service Level Agreement
A Content Writing Service Level Agreement (SLA) is a formal, written contract between a client (business, organization, or individual) and a content writer or content writing agency.
Key Components...
- Digital Marketing Service Level Agreement
A Digital Marketing Service Level Agreement (SLA) is a formal contract between a client (business or organization) and a digital marketing service provider (agency, freelancer, or consultant).
Key...
- SEO Services Service Level Agreement
A SEO Services Service Level Agreement (SLA) is a formal written contract between a client (business, organization, or website owner) and a service provider (SEO agency, consultant, or...
- Audit Services Service Level Agreement
An Audit Services Service Level Agreement (SLA) is a formal, written contract between a client (business, government entity, or organization) and a service provider (external auditor, audit firm, or...
- Tax Filing Service Level Agreement
A Tax Filing Service Level Agreement (SLA) is a formal written contract between a business (the client) and a tax professional or tax service provider (the service provider).
Key Components of a...
- Online Course Delivery Service Level Agreement
An Online Course Delivery Service Level Agreement (SLA) is a formal contract between an online course provider (or e-learning platform operator) and the client or learners (individuals, companies,...
- E-learning Platform Service Level Agreement
An E-learning Platform Service Level Agreement (SLA) is a formal, legally binding contract between an e-learning platform provider (service provider) and its client (institution, school, business, or...
- Corporate Training Service Level Agreement
A Corporate Training Service Level Agreement (SLA) is a formal written contract between a corporate client (the company receiving the training) and a training provider (consultant, training firm, or...
- Tutoring Services Service Level Agreement
A Tutoring Services Service Level Agreement (SLA) is a formal written contract between a client (student, parent, guardian, or institution) and a tutor or tutoring agency (service provider).
Key...
- School Management System Service Level Agreement
A School Management System Service Level Agreement (SLA) is a formal, legally binding contract between the school, institution, or educational organization (the client)
and the School Management...
- Ambulance Services Service Level Agreement
An Ambulance Services Service Level Agreement (SLA) is a formal contract between an ambulance service provider and a client (which may be a hospital, insurance company, corporate organization, school,...
- Telemedicine Service Level Agreement
A Telemedicine Service Level Agreement (SLA) is a legally binding contract between a telemedicine service provider and a client (such as a hospital, clinic, insurance company, employer, or government...
- Medical Equipment Maintenance Service Level Agreement
A Medical Equipment Maintenance Service Level Agreement (SLA) is a legally binding contract between a healthcare facility (hospital, clinic, laboratory, etc.) and a maintenance service provider....
- Clinical Lab Service Level Agreement
A Clinical Laboratory Service Level Agreement is a formal, legally binding contract between a healthcare provider (hospital, clinic, or medical practice) and a clinical laboratory.
Key Components...
- Nursing Home Service Level Agreement
A Nursing Home Service Level Agreement (SLA) is a legally binding document between a nursing home (care provider) and a resident (or their representative, healthcare institution, or insurer).
Key...
- Home-Based Care Service Level Agreement
A Home-Based Care Service Level Agreement (SLA) is a formal, legally binding contract between a home care service provider and a client (patient or authorized representative).
Key Components of a...
- Video Production Service Level Agreement
A Video Production Service Level Agreement (SLA) is a formal, legally binding contract between a video production company (service provider) and a client (individual, business, NGO, or government...
- Photography Services Service Level Agreement
A Photography Services Service Level Agreement (SLA) is a formal contract between a photographer (or photography business) and a client that defines the scope, standards, and expectations for the...
- Animation Services Service Level Agreement
An Animation Services Service Level Agreement (SLA) is a legally binding contract between an animation service provider (individual freelancer or studio) and a client.
I’ll structure them...