IT System Integration Agreement

Document Type: DOCX

Number of Pages: 4

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Summary

An IT System Integration Agreement is a legally binding contract between a client (often a business or organization) and a service provider (an IT integrator or consultant) outlining the terms for integrating various software, hardware, databases, or cloud systems into a unified, functional IT environment.

Key Components of an IT System Integration Agreement:
1. Parties to the Agreement
2. Definitions
3. Scope of Work
4. Project Phases and Timelines
5. Service Levels (SLA)
6. Client Obligations
7. System Acceptance Testing
8. Fees and Payment Terms
9. Change Management
10. Data Protection & Security
11. Intellectual Property
12. Confidentiality Clause
13. Warranties and Liability
14. Termination
15. Dispute Resolution
16. Force Majeure

Purpose of the Agreement:
1. What systems are being integrated, the intended outcome, and timelines.
2. Clarify what the client provides (e.g., access, data, legacy systems) and what the integrator delivers.
3. Address data protection, system downtime, and liability if something fails.
4. Prevent unauthorized use or disclosure of sensitive data or proprietary systems.
5. Align with laws like Kenya’s Data Protection Act or industry-specific regulations.

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Disclaimer: This document is not to be taken as legal advise.

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