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Software Development Service Level Agreement

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DOCX
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4
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Document Overview

A Software Development Service Level Agreement (SLA) is a formal contract between a software development provider (such as an IT company or freelancer) and a client that defines the scope of services, quality standards, performance metrics, timelines, and remedies in case of non-compliance during the software development lifecycle.

Here are the typical clauses included:
1. Parties to the Agreement
2. Scope of Work (SOW)
3. Service Levels and Deliverables
4. Performance Metrics
5. Communication and Reporting
6. Change Management
7. Issue Resolution and Support
8. Payment Terms
9. Confidentiality and IP Ownership
10. Termination Clause
11. Liability and Indemnity
12. Dispute Resolution

Purpose of a Software Development SLA:
1. Clarify expectations around delivery timelines, features, and quality.
2. Protect both parties by defining roles, responsibilities, and consequences of breach.
3. Standardize performance and communication protocols throughout the project.
4. Ensure accountability for quality, support, and revisions.
5. Provide legal recourse if the service provider fails to meet agreed obligations.

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