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Demand Letter for Repair of Defective Goods

Document Type
Microsoft Word (Editable)
Pages
3
Price: KES 200
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Document Overview

A Demand for Repair of Defective Goods Demand Letter is a formal written notice sent by a buyer (consumer or business) to a seller or supplier requesting the immediate repair of goods that were delivered in a defective, faulty, or non-functional condition.

Key Components:
1. Sender’s Full Details
2. Recipient’s Full Details
3. Date of the Letter
4. Clear Subject Line
5. Reference to the Transaction
6. Description of the Defect
7. Attempts to Resolve (Optional)
8. Formal Demand for Repair
9. Alternative Remedies if Repair is Not Possible
10. Warning of Legal Consequences
11. Attachments (Optional but Recommended)
12. Professional Closing

Purpose:
1. It officially informs the seller of the defect and demands that it be corrected.
2. It asserts the buyer’s rights under Kenyan commercial and consumer protection laws to receive goods that meet required standards.
3. It gives the seller a fair chance to rectify the defect without immediate legal escalation.
4. It serves as documented proof that the buyer made reasonable efforts to resolve the issue before pursuing legal remedies.
5. It helps the buyer recover full value by insisting on repair (or replacement/refund) without incurring further costs.

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