Managed Network Services Service Level Agreement

Name: Managed Network Services Service Level Agreement
Brand: SheriaPlex
SKU: DOC-816
Price: 150 KES
Availability: InStock

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DOCX

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Price: KES 150

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Document Overview

A Managed Network Services SLA is a legally binding agreement between a service provider (who manages the client’s network infrastructure) and a client (who owns and uses the network).

Key Components:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability / Uptime Guarantee
4️. Network Performance Standards
5. Incident Classification
6️. Response and Resolution Times
7. Monitoring & Reporting
8️. Security & Compliance
9️. Change Management
10. Client Responsibilities
11️. Provider Responsibilities
12. Service Credits / Penalties
13️. Termination Clause
14️. Limitation of Liability
15. Force Majeure
16️. Governing Law

Purpose:
1. Ensures reliable, always-available network services for daily operations, cloud access, and business applications.
2. Clearly defines what the provider handles vs. what the client remains responsible for.
3. The provider is held accountable to fix issues within agreed timelines.
4. Minimizes business losses from network failures, security breaches, or poor performance.
5. Especially critical for regulated sectors (finance, healthcare, government) where network integrity and security are mandatory.
6. Specifies financial credits or remedies if the provider repeatedly fails to meet the promised service levels.
7. Gives both parties legal certainty about performance expectations.

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Managed Network Services Service Level Agreement

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