Cloud Services Service Level Agreement (e.g., AWS, Azure)

Name: Cloud Services Service Level Agreement (e.g., AWS, Azure)
Brand: SheriaPlex
SKU: DOC-812
Price: 150 KES
Availability: InStock

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Price: KES 150

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Document Overview

A Cloud Services SLA is a formal contract between a cloud service provider (such as AWS, Microsoft Azure, Google Cloud, or a local Kenyan provider) and a customer.

Here are the essential parts that any well-written Cloud SLA should include:
1️. Parties to the Agreement
2️. Scope of Services
3️. Service Availability (Uptime Guarantee)
4️. Performance Standards
5️. Support and Incident Management
6️. Security and Compliance
7️. Backup & Disaster Recovery
8️. Service Credits and Penalties
9️. Client Responsibilities
10. Provider Responsibilities
11️. Maintenance Windows
12️. Monitoring and Reporting
13️. Change Management
14️. Termination Clause
15️. Force Majeure
16️. Governing Law
17️. Entire Agreement

Purpose of a Cloud Services SLA:
1. Defines the level of service, including uptime, speed, support, and data security.
2. Holds the provider accountable if performance falls below agreed standards.
3. Mitigates business risks related to downtime, data loss, security breaches, or poor service.
4. Clarifies which tasks are handled by the provider and which remain with the customer.
5. Supports compliance with laws (e.g., Kenya Data Protection Act 2019) and provides legal recourse for disputes.
6. Encourages the provider to maintain high standards to avoid penalties or service credits.

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Cloud Services Service Level Agreement (e.g., AWS, Azure)

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