Return and Refund Policy Template

Name: Return and Refund Policy Template
Brand: SheriaPlex
SKU: DOC-1532
Price: 300 KES
Availability: InStock

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Microsoft Word (Editable)

Pages

Price: KES 300

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Document Overview

A Return and Refund Policy is a legal document that explains the conditions under which customers can return products, cancel orders, or request refunds after a purchase, whether physical goods, digital downloads, or services. It forms part of a business’s consumer protection framework and outlines both the seller’s and buyer’s rights and responsibilities regarding returns, exchanges, and refunds.

Purposes of a Return and Refund Policy:
1. To inform customers of their rights to return or seek refunds.
2. To ensure compliance with the Consumer Protection Act, 2012 (Kenya).
3. To set clear timelines and conditions for returns and refunds.
4. To protect the business from fraudulent or unfair claims.
5. To promote transparency and build customer trust.
6. To provide a structured process for handling returns and complaints.

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Return and Refund Policy Template

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