Document Type: DOCX
Number of Pages: 2
A Demand for Repair or Replacement under Warranty Letter is a formal written notice from a consumer to a seller, manufacturer, or service provider requesting that a defective product be repaired or replaced at no cost, in line with the warranty terms. Key Components of the Letter:1. Sender’s Information2. Recipient’s Details3. Subject Line or Heading4. Product and Purchase Details5. Nature of the Problem or Defect6. Legal and Contractual Reference7. Specific Demand8. Timeline for Response9. Consequence of Non-Compliance10. Closing Statement and Signature11. Attachments (if any) Purpose of the Letter:1. It formally requests the seller or manufacturer to honor the warranty provided with the product.2. The letter puts the seller or manufacturer on record about the issue, often prompting quicker action.3. It gives the business an opportunity to respond and resolve the matter amicably without involving authorities or courts.4. The letter serves as evidence if the matter is escalated to the Competition Authority of Kenya, Small Claims Court, or consumer tribunals.Order for an editable sample template here on Sheriaplex.
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